Things That The Horse-Racing Industry Can Learn From Disney?

I initially thought that this was a piece on the poor horses that died almost at the same time. But no, it is a piece on how poorly the horse-racing industry is treating its customers. The writer compares how Disney does it at the various theme parks and what can be learned from it.

The most obvious difference between the mouse world and the horse world is the level of planning and detail at Disney -- even during a recession.

Buses, unlike races, run on time. Customers, unlike bettors, are king. Cleanliness, unlike the state of most grandstands, is a fixation. Friendliness and politeness, unlike the attitude of most part-mutuel tellers, is a job requirement. Food quality and options, unlike most track food, is impressive.

We haven't even talked about the main attraction yet, the theme parks themselves.

Hum... I guess as much as some of us complain about some of the things going on at the Disney theme parks, we still don't have it as bad as what this writer talks about. Still, as most of us know, Disney is judged to a significantly higher standards than others, because they have set their level higher than others. What many of us can tolerate at other theme parks, we would find very uncharacteristic at a Disney theme park. That is why when it appears to be an erosion of such quality, many of us are up in arms.

Zz.