Under pressure from angry customers, Disney Cruise Line abandoned plans Tuesday to make passengers pay a new, $100-a-person toll on a pair of cruises that will pass through the Panama Canal next year.
Disney will instead pay the tolls on the two sold-out trips -- as much as $500,000 in all.
You just simply don't charge your customers an added charge that you didn't anticipate before, and certainly not with that amount, after they've made and paid for the trip already. This is not the kind of publicity any business wants, and certainly not something we expect from Disney.
Zz.
No comments:
Post a Comment