I have no idea how authentic this is. But I will give the story the benefit of the doubt and assume that it happened. It appears that a guest had an accident and later on was diagnosed with a broken leg while on a ride at Disney's Blizzard Beach. You can read all about the incident from the guest's letter to Disney in the link.
Here's my take on this because I've seen and heard similar incidents on this a few times at other places. This accident is really just that - an accident. It isn't due to any negligence on Disney's part. If the attraction is deemed safe and runs the way it is supposed to, there's nothing that can be done here.
What is more unsatisfactory is what happens when such an accident occurs. If what the guest has described is true, then Disney's response to such incident was really appalling. It is as if they are unequipped or unprepared to handle such incidents. What do I expect? I expect them to provide ample assistance to the guest such as providing transportation to a medical center. I don't care if this is not something they are obliged to do, or is not legally allowed. It is the RIGHT thing to do. A guest is hurt - you want to take care of that guest as much as you can. The way the incident has been described seems to reveal the lack of compassion! That's sad!
I'm probably jumping the gun here since we have only heard from one side of the story, and there's always a strong possibility that this isn't what really happened. But this isn't the first time that I've heard where a guest getting hurt was "treated" not to the satisfaction on what is typically expected, and certainly with Disney, the expectation is definitely higher.
Having said that, to Disney defense, there have also been many instances where guests getting hurt had been treated way beyond what was expected. So obviously, they CAN do such a thing, and capable of handling the situation in a spectacular manner. Why can't this be the standard operating procedure?
Zz.
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