Learning the Secrets of the Disney Smile?

The Disney Institute is certainly world famous as far as learning how to run a "customer service" business. Even a hotel in Scotland is sending someone there to learn a thing or two from the Mouse.

However, this is the part I find a bit amusing:

While there is a lot we can learn from the Americans, we would not want to turn people into smiling robots and there are some aspects which would not work so well over here.

He's not confusing the It's A Small World attraction with Disney cast members, is he?

:)

On a different but related note, partial scholarships are even given out for qualified persons to attend courses conducted by the Disney Institute. See if you qualify!

Zz.