I knew this would happen! There's just way too many chances for miscommunication and lack of communication that this was almost a certainty to happen.
Jim Hill media is reporting that after the first week of implementation of the the new Disney Dining Plan, it has been almost a disaster, with guests yelling at servers and many unhappy guests walking out.
The major problem here is that these guests were not told, in no uncertain terms, that the DDP has changed, and these are the changes. When they checked in, they should be given a notice about the change again, and the Cast Member at the registration desk should also emphasize of the changes. Now the guests may claim they were not told of the changes when making the reservation (I've heard some not-so-good stories coming out of guest reservations - are they even cast members, or simply an outsourcing company?), but at least the guests know this before they actually sat down for their meals and get blindsided by the bill!
Oy... The thing is that if they really were losing money due to the old dining plan, I don't think anyone would mind paying a bit more to still get the same basic plan. After all, everything else has gone up in price due to things becoming more expensive all over. Besides, anyone in customer service can tell you that it is easier to add than to subtract something that people are used to.
Zz.
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